Terms and Conditions
1. Introduction
Welcome to Mascota (the “Website”), operated by Jossoor LTD (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of pet products from our online store. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our Website.
2. Definitions
1- “Products” means any pet supplies, accessories, or goods offered for sale on the Website.
2- “Customer” or “you” means any individual or entity placing an order through the Website.
3- “Order” means a request to purchase Products submitted by you through the Website.
3. Eligibility
By placing an Order, you confirm that you are at least 18 years old and capable of entering into a legally binding contract.
4. Products & Pricing
1- We strive to display accurate product descriptions, colors, and images. However, slight variations may occur.
2- All prices are listed in the currency shown at checkout and are subject to change without notice.
3- We reserve the right to modify or discontinue any Product at any time without liability.
5. Orders & Acceptance
1- After placing an Order, you will receive an email acknowledging receipt. This does not constitute acceptance of your Order.
2- We reserve the right to refuse or cancel any Order for reasons including but not limited to: product unavailability, pricing errors, suspected fraud, or violation of these Terms.
3- If we cancel an Order after payment has been processed, we will issue a full refund.
6. Payment
1- We accept major credit/debit cards and other payment methods as indicated at checkout.
2- By providing payment information, you represent that you are authorized to use the chosen payment method.
3- All payments are processed securely. We do not store full payment details on our servers.
7. Shipping & Delivery
1- We ship to addresses as provided during checkout. Delivery times are estimates and not guaranteed.
2- Risk of loss and title for Products pass to you upon delivery to the carrier.
3- We are not responsible for delays caused by customs clearance, weather, or events beyond our control.
4- Shipping costs are calculated at checkout and are non‑refundable except in cases of our error.
8. Returns & Refunds
We want you and your pet to be completely satisfied.
1- Return Window: You may return unused, unopened Products within 14 days of delivery for a refund (excluding shipping costs).
2- Damaged or Defective Items: If a Product arrives damaged or defective, please contact us at contact@mascotausa.com within 48 hours with photos of the issue. We will arrange a replacement or refund.
3- Return Process: To initiate a return, email us with your order number and reason. We will provide return instructions.
4- Non‑returnable Items: For hygiene reasons, opened pet bedding, grooming tools, and perishable items cannot be returned unless defective.
5- Refunds will be issued to the original payment method within 10 business days of receiving the returned item.
9. Warranty & Liability
1- Our Products are sold “as is.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability or fitness for a particular purpose.
2- Our liability for any claim arising from your purchase shall not exceed the price you paid for the Product.
3- We are not liable for any indirect, incidental, or consequential damages, including injury to pets or property resulting from misuse of a Product.
10. Intellectual Property
All content on the Website (text, graphics, logos, images) is the property of Jossoor LTD or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or exploit any content without our written permission.
11. Privacy & Data Protection
Your privacy is important to us. Our collection and use of personal information are governed by our Privacy Policy. By using the Website, you consent to such processing and warrant that all data you provide is accurate.
12. Prohibited Conduct
You agree not to:
1- Use the Website for any unlawful purpose.
2- Interfere with the security or functionality of the Website.
3- Engage in fraudulent transactions.
4- Copy or scrape product information for commercial purposes.
13. Third‑Party Links
Our Website may contain links to third‑party websites. We are not responsible for the content, privacy practices, or terms of those sites.
14. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of England and Wales. Any dispute arising out of or relating to these Terms or your purchase shall be resolved exclusively in the courts of London, United Kingdom.
15. Changes to Terms
We may update these Terms from time to time. The latest version will always be posted on this page with an updated “last updated” date. Your continued use of the Website after changes constitutes acceptance of the revised Terms.
16. Contact Information
For questions, returns, or support, please contact us:
Mascota
Jossoor LTD
71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: contact@mascotausa.com