Privacy Policy
1. Introduction
Welcome to Mascota (“we,” “us,” or “our”), operated by Jossoor LTD. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our pet products.
2. Data Controller
Jossoor LTD is the data controller responsible for your personal data. We are registered in England and Wales.
3. Information We Collect
We may collect and process the following categories of personal data:
1- Identity Data: Name, username, or similar identifier.
2- Contact Data: Billing address, shipping address, email address, telephone number.
3- Transaction Data: Details about payments to and from you, and other details of products you have purchased.
4- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
5- Usage Data: Information about how you use our website, products, and services.
6- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
We do not collect any special categories of personal data (such as health information) unless it is voluntarily provided by you in relation to a product inquiry.
4. How We Collect Your Data
We use different methods to collect data from and about you, including:
1- Direct interactions: When you create an account, place an order, subscribe to our newsletter, or contact customer service.
2- Automated technologies: As you interact with our website, we may automatically collect Technical and Usage Data using cookies and similar technologies.
3- Third parties: We may receive data from payment service providers, analytics providers, or shipping partners.
5. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we use your data to:
1- Process and deliver your orders (including payment, shipping, and returns).
2- Manage your account and provide customer support.
3- Improve our website, products, and customer experience.
4- Comply with legal obligations, such as tax and record‑keeping requirements.
5- Send you marketing communications (only if you have opted in).
We do not sell your personal data to third parties.
6. Legal Basis for Processing
Under UK and EU data protection laws, we rely on the following legal bases:
1- Performance of a contract: To fulfill your order and provide services you request.
2- Legitimate interests: To improve our services, prevent fraud, and manage our business.
3- Compliance with legal obligations: To comply with tax, accounting, or other legal requirements.
4- Consent: For marketing communications or non‑essential cookies.
7. Sharing Your Data
We may share your personal data with:
1- Service providers: Payment processors, shipping companies, IT support, and email marketing platforms who help us operate our business.
2- Legal authorities: If required by law or to protect our rights, property, or safety, or that of our customers or others.
3- Business transfers: In the event of a merger, sale, or restructuring of our business.
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
8. International Transfers
We may transfer your personal data to recipients located outside the United Kingdom or the European Economic Area (EEA). When we do so, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities, to protect your data.
9. Data Security
We have implemented appropriate technical and organizational measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain order information for six years to comply with tax laws.
11. Your Legal Rights
Under data protection law, you have the right to:
1- Request access to your personal data.
2- Request correction of incomplete or inaccurate data.
3- Request erasure of your data when there is no compelling reason for continued processing.
4- Object to processing where we are relying on legitimate interests.
5- Request restriction of processing in certain circumstances.
6- Request data portability to transfer your data to another service.
7- Withdraw consent at any time where we rely on consent to process your data.
To exercise any of these rights, please contact us at contact@mascotausa.com. You will not have to pay a fee to access your personal data, unless your request is clearly unfounded or excessive. We may ask for proof of identity before responding.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) , the UK supervisory authority for data protection issues. Visit ico.org.uk for more information.
12. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can set your browser to refuse all or some cookies, but this may affect the functionality of certain parts of our site. For more details, see our Cookie Policy (if applicable).
13. Children’s Privacy
Our products and services are intended for adults who are purchasing pet supplies. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such data, please contact us so we can delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated “last updated” date. We encourage you to review it periodically.
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Mascota
Jossoor LTD
71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: contact@mascotausa.com