Shipping Policy
At Mascota, we want you to receive your pet products quickly and affordably. Below you’ll find our shipping rates, delivery timeframes, and important information about how orders are fulfilled.
Shipping Rates
We offer limited‑time free shipping on eligible orders—check our website for current promotions. For orders that do not qualify for free shipping, the following rates apply:
| Region | Shipping Method | Cost |
|---|---|---|
| USA | Standard Shipping | $5.00 |
| USA | Fast Shipping | $8.00 |
| Canada | Standard Shipping | $20.00 |
| Other Countries | Standard Shipping | $40.00 |
Rates are in USD and subject to change without notice. Any applicable customs duties or taxes are the responsibility of the customer.
Delivery Timeframe
1- After you place an order, the product is sent to our manufacturing partner or supplier for processing and fulfillment.
2- Estimated delivery: 7–12 business days, depending on your location.
3- Please note that processing times may vary during peak seasons or due to circumstances beyond our control.
Order Fulfillment
Some products are shipped directly from our manufacturing partners or suppliers. This allows us to offer a wider selection and competitive pricing. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Restrictions
We currently ship to most countries worldwide. However, certain products may be restricted from shipping to specific regions due to size, weight, or local regulations. If we are unable to ship to your address, we will notify you promptly and issue a full refund.
Contact Us
If you have any questions about shipping or need assistance with your order, please reach out:
Mascota
Jossoor LTD
71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: contact@mascotausa.com